Paul Murphy Consulting
Innovation & Virtual Care
What We Do
With more than 2 decades of healthcare experience, we assist our customers with reviewing key elements of their program to support and maintain success:
-Oversight of new program / product implementation
-Coordinate new program / product teams to promote collaboration
-Coordinate and facilitate work sessions to ensure new program / product delivery
Virtual Care / TeleMedicine
-What is needed to “do telemedicine?”
-Virtual care operations with a focus on back-office items
-Virtual care / telemedicine model(s) being explored
-Mapping / diagraming the details to ensure that the “6-P’s” © are addressed
Who We Are
With more than 2 decades of healthcare experience, including as a paramedic, telemedicine vendor experience, and oversight of the innovative statewide stroke registry and a large telemedicine program, we are uniquely positioned to support innovation and virtual care / telemedicine programs.
We work with key stakeholders to assist with reviewing the details of the program they are considering, including virtual care programs. In virutal care programs, regardless of a program’s maturity level, technology should not be the primary focus. The numerous back-office activities should receive significant attention. This is important as financial, compliance, and regulatory oversight of virtual care programs continues to increase.
Examples of items we review with stakeholders:
-Virtual care business models and factors to consider
-Fair Market Valuation (FMV) factors to consider
-Potential traps: non-affiliated facility fails to pay invoice; provider license not final yet services provided
-Technology considerations: build in-house versus purchase/lease, service level agreement (SLA), security
-Provider compensation and fee to charge-out to sites
Innovation program factors include:
-New program / product implementation oversight
-Team collaboration and communication to promote program implementation success
-Coordinated and timely work sessions to ensure new program / product delivery
Paramedic Clinical Experience: Paul's career began as a Paramedic working in high call volume 911 urban environments (including Denver Paramedics), gaining extensive emergency clinical care experience. He transitioned to leadership roles in start-up and established healthcare companies, including InTouch Health and the Hospital Corporation of America (HCA).
Colorado Stroke Advisory Board: As Executive Director, he oversaw the expansion of the Colorado Stroke Registry from 4 to more than 30 sites. During Paul's tenure the Stroke Registry received 4th place in the 2010 Modern Healthcare Magazine's IT Case Study contest.
Hands-on telemedicine / virtual care vendor experience: Paul gained invaluable experience working for InTouch Health. During this time he supported the technology vendor expansion of HCA HealthONE's TeleMedicine program throughout the Rocky Mountain Region. This included conducting more than 20 demonstrations and supporting multiple implementations in hospitals ranging from critical access to large tertiary facilities. Paul achieved President's Club status as well as receiving several awards for outstanding customer service.
TeleMedicine/Virtual Care Principal: HCA Continental Division (HealthONE) TeleMedicine / Virtual Network: As Assistant Vice President, Paul had oversight of HealthONE's TeleMedicine program. Paul oversaw staff hiring/promotions, the addition of new sites, increased service lines from 2 to 13, and the addition of several telemedicine business models. These efforts included pricing, vendor/physician/payor invoicing, physician credentialing, and contracting (new/renewal) activities for more than 50 sites and more than 70 devices throughout Rocky Mountain Region. Paul frequently mentored colleagues in other HCA Divisions regarding TeleMedicine / Virtual Health details.
Publications / Speaking Engagements:
Throughout his career, Paul has continued to publish articles in journals and text book chapters. Early publications were clinical in nature; recent publications on leadership, innovation, telemedicine. More than 50 articles, book chapters published.
Speaking Engagements: More than 20 presentations at local, state, and national conferences. Early topics were clinical in nature; recent presentations have been on innovation / telemedicine.
Board Member / Reviewer
Colorado State eHealth Commission Telehealth and Broadband Working Group: 2019- current Member
Care on Location Board Member: 2019 - current
American Reference Books Annual: 1994 – current (Book reviewer)
Buffalo Toastmasters: Member 2010 - 2015; 2019-Current (VP Public Affairs: 2011–2013; VP Education: 2013-2014)
Colorado Stroke Alliance 2006 – 2012 (Board Member)